Privacy Policy

Last updated: 05 August 2025

The team at Loopi Skin respects your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your personal data when you visit our website or interact with us.

1. Information We Collect

We may collect the following information when you use our website, shop with us, or sign up for our updates:

Personal details: name, email address, phone number, delivery address, billing address
Payment details: payment card information (processed securely via third-party providers – we do not store credit card details)
Account details: login credentials if you create an account
Preferences & interactions: newsletter sign-ups, survey responses, and customer service interactions
Website usage data: IP address, browser type, and activity on our website (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase or inquiries
Send you marketing emails (if you have opted in)
Improve our products, services, and website experience
Comply with our legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data only with:

Trusted service providers (e.g., payment processors, couriers, IT support, email platforms)
Legal authorities if required by law
Business partners (e.g., marketing or analytics providers) but only in a way that does not personally identify you

4. Storage & Security

We store personal information securely, using appropriate technical and organisational measures.
Only authorised staff and contractors have access to your data.
If data is transferred outside New Zealand (for example, cloud storage), we ensure it is protected by privacy safeguards consistent with New Zealand law.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of your information if it is incorrect
Withdraw consent for marketing communications at any time

To exercise these rights, contact us at hello@loopiskin.com

6. Cookies

Our website uses cookies and similar technologies to improve your experience. You can adjust your browser settings to refuse cookies, but some features may not function properly.

7. Marketing Communications

If you subscribe to our emails, we’ll send you updates, promotions, and skincare tips.
You can unsubscribe anytime by clicking the link at the bottom of our emails.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, our business, or technology. Updates will be posted on this page with a new “last updated” date.